Terms & Conditions

Please see our Terms and Conditions below:

1. ORDERING:

For orders below £100 (excluding VAT) a processing fee of £10 will be added.

Quantity changed in the shopping basket are NOT automatically updated. Please click the “Refresh” button before clicking “Confirm Order”.

Please Note: We are currently bringing in items with upgraded artworks. This could mean receiving an item with a slightly different design on the packaging as to what is on the image. We are trying to prevent this from happening but we must clear out the items with the old designs first.

Free delivery for your first order offer is only for UK delivery and excludes delivery to Scottish Highlands and Islands, Ireland and Northern Ireland. To claim free delivery on your first order, please select “Collection from Distribution Centre” at the delivery option stage, type in "free delivery" on the comments/delivery instructions section and we will call you if required to book in 3-5 working day delivery for free for your first order only if it meets the terms and conditions.

Please note this offer is a one-time use only! You may use 5% off your first order instead but this offer cannot be used in conjunction with the free delivery on first order offer. Orders above £800* excluding VAT for UK Delivery is still free as mentioned on our website so if your order is above the free delivery requirement, you may use the 5% offer instead and it will show as free on the delivery option. You must also be signed up to our newsletters.

Fans, fan heaters, clothes airers and all garden furniture are excluded from the 5% first/second order discount code. The code will not apply to these items if they are also in your basket. Please note you can only use this offer once.

*Get FREE DELIVERY when you spend £800 (excluding VAT) or more on our site (*UK Mainland Only). For delivery details, visit the delivery and returns policy page. 

You must be over the age of 21 to purchase any goods from this website.

For next day deliveries, orders must be placed before 12:00 noon. Our next day service has a 98.5% success rate.

The delivered goods remain the sole property of Dina International Ltd until full payment of the purchase price.

When you place an order with us you agree to our cancellation's and returns policy. We do not refund PayPal or debit/credit card charges. Please view our returns policy page for more details.

Customers on account will be subject to delivery charges if the order is below £800 (excluding VAT) for UK mainland deliveries only.

Delivery will be free for deliveries in Leicester over £300 (excl VAT).

2. DELIVERY POLICY

Dina International Ltd aims to deliver the goods within 2 working days from the date of dispatch within Mainland UK (except for Islands, Scottish Highlands and Northern Ireland deliveries - see below for details); We will normally dispatch your order the same day when the payment is received before our cut off time of 12:00 noon or next working day if payment is received after 12:00 noon.

Please ensure clear access is given for the delivery driver to deliver the goods. It will be your responsibility to inform us of any obstacles or issues before we deliver the goods. You will be responsible for any charges we receive for failed deliveries, re-deliveries, access issues or failing to accept the delivery in the allocated time. If you are receiving pallet deliveries then it is the driver's responsibility to drop your pallet outside of the given delivery address or where it is safe to do so. It will then be your responsibility to take your pallet into your premises.

To be eligible for next working day delivery, orders must be placed before 12:00 noon. Orders placed after 12:00 noon will be dispatched the next working day.

To view your estimated delivery costs before you submit your order: add your desired quantity to your basket. Then select 'Estimated delivery cost' on the shopping basket page.

Free delivery for your first order offer is only for UK delivery and excludes delivery to Scottish Highlands and Islands, Ireland and Northern Ireland. To claim free delivery on your first order, please select “Collection from Distribution Centre” at the delivery option stage, type in "free delivery" on the comments/delivery instructions section and we will call you if required to book in 3-5 working day delivery for free for your first order only if it meets the terms and conditions.

Please note this offer is a one-time use only! You may use 5% off your first order instead but this offer cannot be used in conjunction with the free delivery on first order offer. Orders above £800* excluding VAT for UK Delivery is still free as mentioned on our website so if your order is above the free delivery requirement, you may use the 5% offer instead and it will show as free on the delivery option. 

We offer FREE Delivery on all orders over £800 (excl VAT) when they are shipped to an address within Mainland U.K (Excluding Scotland) and £1200 (excl VAT) when delivered to Scotland, Northern Ireland, Southern Ireland.

Delivery cost varies by region, please email us if you are ordering from outside the defined shipping zones below:

~For all international deliveries, please submit your order for a quotation. No payment is needed to submit international orders. We will provide a quotation to you by email and send payment details separately.

Zone 2* Islands and Scottish Highlands means all addresses within the postcode areas beginning with AB31-56, PH17-44, PH49-50, IV, KW, PA20-88, ZE, KA27-28, HS and all addresses within the Scottish Highlands. This zone also includes Isle of Man and the Isles of Scilly - Postcodes BT, IM, TR21-25. An additional 48 hours should be allowed for deliveries in these areas from the date of dispatch.

Zone 3** Scotland & Northern Ireland. An additional 48 hours should be allowed for deliveries in these areas from the date of dispatch.

All other UK mainland deliveries are on a 1-5 day service. During peak times please allow an additional 1 to 2 working day dispatch time from the date of order.

All goods are delivered between 9 am to 5 pm. If you require a specific time for delivery, please select the 'Timed Delivery' option at checkout. Timed deliveries are a 4-hour booking window between 9 am to 5 pm. If you do not see an option for timed deliveries please inform us. Timed deliveries will be subject to an additional delivery charge.

NEW! - Leicester deliveries are free for orders over £300 (excl VAT).

PLEASE NOTE: If nobody is available to collect the delivery, couriers may leave a card to inform you of various methods on how you can get your delivery.

For International and other European orders outside the UK are exempt from paying UK VAT, it is your responsibility to notify Dina International Ltd before payment. We must have a valid VAT number before invoicing and dispatch of goods. Delivery of goods must be to the registered VAT address. We are unable to refund VAT if we do not have this information verified before payment.

3. COLLECTION POLICY

Same day collection is valid for orders placed before 12pm only. If you urgently need to collect an order which was placed after 12pm, please call into our office and we can advise what time the collection will be ready or if it will be possible to collect the same day.

The warehouse address is:

Dina International Ltd
Prashanti House
Sussex Street
Leicester
LE5 3BF

United Kingdom

Our collection times are Monday to Friday, 9:30am to 4.30pm.

We will provide a copy of the order via email after you have made a purchase. You must bring with you your order summary as proof of purchase (if the order confirmation is on your phone this is also valid) or the ID of the person the payment was made by.

For orders below £100 (excluding VAT) a processing fee of £10 will be added.

4. RETURNS POLICY

In the event of claims for faulty or damaged merchandise, please email us or contact us on +441162510990, ask to be transferred to a sales representative with regards to an order placed and we will look into this within 2 working days. It remains the customer's responsibility to arrange for the return of the goods unless agreed with us in advance, and once assessed a decision will be made as to refunds. Goods will not be accepted back after 30 days of delivery and safe return of the goods and transport costs are the responsibility of the buyer. All our electrical fans have a 1 year returns policy for manufacturing defects. If a fault is found, please inform us immediately and we will work to rectify this as soon as possible.

CANCELLATIONS

If you wish to cancel your paid order before dispatch, please email us or contact us on +441162510990, ask to be transferred to a sales representative with regards to an order placed on our website within 12 hours of your order placed, we may be able to refund the amount back on to your card without incurring any extra merchant charges. For customers who have made payment online via WorldPay or PayPal, the applicable bank charges will be deducted from the refund amount.

If you wish to cancel your paid order after receiving the delivery please email us or contact our us on +441162510990, ask to be transferred to a sales representative with regards to an order placed on our website. You will be liable to arrange the goods to be delivered back to our warehouse in good re-sellable condition. Upon receiving the goods, we will inspect the goods to ensure they are in the same condition as when dispatched i.e. all packaging must be intact. Dina International Ltd reserve the right to reject any goods received back to us in an un-sellable condition or what may have deemed to be deliberately damaged. We will then issue a refund within 5 working days less any credit/debit card and PayPal charges which were incurred by us when we initially received your order.

In the event of wrongly delivered item(s) from what was ordered, Dina International Ltd is responsible for the uplifting of the items and a refund will be made once the goods are received back to us. If your order is short delivered, we will either send the shortage out to or issue a refund/coupon. In both instances, you must contact us within 7 days of receiving the delivery.

All orders in the process of being invoiced out and packaged are double-checked. The invoice for your goods is always placed behind the parcel/pallet label. We will be able to provide digital copies upon request.

We only refund through bank transfer. We will require your bank details (account number, sort code and name on the account) to process your refund. We can also provide coupons.

Returns Address 

Dina International Ltd
Prashanti House
Sussex Street
Leicester
LE5 3BF
United Kingdom

Telephone:
+44 (0)116 251 0990

Email:
sales@dinainternational.co.uk

5. WEBSITE USAGE TERMS & CONDITIONS:

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dina International Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Dina International Ltd’ refers to the owner of the website whose registered office is Prashanti House, Sussex Street, Leicester, LE5 3BF, United Kingdom. 

The use of this website is subject to the following terms of use:

- The content of the pages of this website is for your general information and use only. It is subject to change without notice.

- This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name, Address, Telephone number, Email Id, Ip address.

- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

- This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

- All the prices are exclusive of VAT.

6. CREDIT ACCOUNT TERMS & CONDITIONS:

- To be eligible for a credit account, you must have placed 3 orders above carriage paid (£800+ UK Deliveries, T&C's apply) on proforma basis.

- To apply for a credit account account, please call or email us.

- Credil limit will vary depending on company checks and ordering history with us.

- Payment terms will be determined once our accounts team have reviewed the credit application form.

- We can withdraw or reduce your credit limit or bring forward your due date for payment. We may take any of these actions at any time and without notice.

- All goods supplied on credit will remain the property of Dina International Ltd until paid in full. 

- Any order is accepted subject strictly to our Standard Terms and Conditions to the exclusion of any other terms. Payment must be made in full as per the agreed payment terms (e.g., net 30 days) and in the currency specified on the invoice. Any late payments may incur interest charges under the Late Payment of Commercial Debts Act.

- It is a condition of our credit contract that the goods shall remain the property of the Dina International and shall not pass to the customer until we have received cleared funds payment in full for the goods or any other monies outstanding. Any risk of damages or loss to the goods shall pass to the customer on delivery. Until such time as the property in the goods passes to the customer, the customer shall hold the goods properly stored, protected, and insured. Until the property in the goods passes to the customer, we shall be entitled at any time to recover the goods and may enter upon the customer's premises where the goods are stored and repossess the goods.

- As a business, you must inform us in writing immediately if you become insolvent. If your right to use and sell our goods ends, you must allow us to retrieve the goods and bring them back to our property. We also have your permission to enter any premises where our goods may be stored, to inspect them and after your right to sell has ended, we have the right to remove them from your property.

- If all outstanding payments are not paid by the due date, we have the right to take legal proceedings to recover the price of our goods we supplied. This will have a massive effect on your business so we highly recommend not missing payment dates.

7. PRIVACY POLICY:

This privacy policy sets out how Dina International Ltd uses and protects any information that you give Dina International Ltd when you use this website.

Dina International Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Dina International Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14th November 2012.

What we collect:

We may collect the following information:

Name and job title

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

All online payments are handled by Paypal and Barclaycard. We do not store any debit/card details.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file that asks permission to be placed on the memory of your device. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

When you register with Dina International Ltd, we will ask if you would like to receive marketing communication emails. You can change your preferences, over the phone or in writing an email or letter to us at any time. All our marketing communication has an unsubscribe option to opt-out of marketing emails.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Dina International Ltd, Prashanti House, Sussex Street, Leicester, LE5 3BF, United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

App‑Specific Privacy Policy for Dina App

1. Introduction

This App‑Specific Privacy Policy explains how the Dina International Ltd mobile application (“the App”) collects, uses, stores, and protects information when used on Android devices.
This section is required for compliance with Google Play Store policies, GDPR, and the Google Play Data Safety framework.

2. Information the App Collects

Depending on how you use the App, we may collect the following types of data:

a. Personal Information (if provided by the user)

• Name
• Email address
• Contact details
• Account or login information

b. Automatically Collected Data

• Device information (model, OS version, app version)
• Log data for performance and crash diagnostics
• Usage analytics (e.g., screens visited, features used)

c. No Sensitive Data

The App does not collect:

• Financial information
• Biometric data
• Health data
• Government identifiers
• Children’s data (unless explicitly stated and compliant)

3. Permissions Used by the App

To provide certain features, the App may request access to the following permissions:

a. Camera Permission

The App may request access to your device’s camera for purposes such as:

• Scanning barcodes or QR codes
• Capturing photos for in‑app features
• Uploading images (if applicable)

The camera is only used for the specific feature you initiate.
The App does not record, store, or transmit camera footage unless you explicitly choose to upload an image.

b. Microphone Permission

The App may request access to your device’s microphone for purposes such as:

• Recording audio for specific app features
• Voice input (if applicable)

The microphone is only activated when you choose to use a feature that requires it.
The App does not record or listen in the background.

c. Internet Access

Used to load content, sync data, or communicate with our servers.

d. Storage / Media Access

Used only if the App needs to:

• Save files
• Upload photos or documents
• Access media you choose to share

All permissions are used solely for their intended purpose and are never used to collect unrelated data.

4. How We Use Your Data

Data collected through the App may be used for:

• Providing core app functionality
• Improving performance and user experience
• Troubleshooting crashes or errors
• Optional marketing communications (only with consent)
• Analytics to understand app usage patterns

We do not sell or rent your data to third parties.

5. Third‑Party Services

The App may use trusted third‑party tools such as:

• Google Firebase (analytics, crash reporting)
• Google Play Services
• Payment processors

These services may collect anonymised technical data to ensure the app functions properly.

6. Data Storage & Security

• All data is encrypted in transit using industry‑standard protocols.
• Access to personal data is restricted to authorised personnel only.
• We retain data only for as long as necessary for the purposes described.

7. User Rights (GDPR Compliance)

If you are in the UK or EU, you have the right to:

• Access your data
• Request correction
• Request deletion
• Withdraw consent
• Request a copy of your data

To exercise these rights, contact us using the details below.

8. Data Deletion Requests

You may request deletion of your app‑related data at any time by contacting us at:

Email: sales@dinainternational.co.uk
Address: Dina International Ltd, Prashanti House, Sussex Street, Leicester, LE5 3BF, United Kingdom.

9. Children’s Privacy

The App is not intended for children under 13.
We do not knowingly collect data from children.

10. Changes to This App Policy

We may update this App‑Specific Privacy Policy to reflect changes in features or legal requirements. Updates will be posted on this page.

11. Apple App Tracking Transparency (ATT) Disclosure

Some features of the App may use third‑party services that require tracking permissions on iOS devices. In accordance with Apple’s App Tracking Transparency (ATT) framework, the App will request your permission before engaging in any activity that Apple defines as “tracking.”

a. What Tracking Means

“Tracking” refers to linking your data or device identifiers with information collected from other apps, websites, or offline sources for purposes such as:

• Personalised advertising
• Ad measurement
• Cross‑app or cross‑website analytics

b. When the App Requests Tracking Permission

The App will only display the ATT permission prompt if:

• A feature requires linking your data with third‑party data
• A third‑party SDK (e.g., advertising or analytics provider) requires tracking for personalised experiences

If you decline permission, the App will continue to function normally, but personalised advertising or cross‑app measurement may be disabled.

c. What Data Is Used for Tracking

If you grant permission, the App may allow third‑party partners to access:

• Device identifiers (such as IDFA)
• App usage information
• Interaction data related to ads or content

This data is used solely for the purposes disclosed by the third‑party provider, such as improving ad relevance or measuring campaign performance.

d. Your Choice and Control

You can change your tracking preferences at any time by going to: Settings → Privacy → Tracking on your iOS device.

The App does not track you across apps or websites without your explicit consent.