FAQ

1. What if there is a problem with my delivery?

If you are dissatisfied for any reason with your order, please contact us using the Contact us page and we will make every effort to resolve you problem as soon as possible.

2. How to purchase from the website?

You can purchase on the website from the first instance, your account can be created on checkout or you can simply checkout as a guest (although it’s not recommended). Dina International would recommend all customers to create an account at checkout or prior.

3. How to register for an Account?

You can register by clicking on the top right hand side of the website where it states, “Create an account.” Alternatively, click here.

4. Can I order specific colour/style?

Any products that come in a variety of colours/styles are usually packed mixed with other colours/styles per pack sale. For that reason we are unable to offer the choice of a particular colour/style.

5. When will out of stock products be available again?

If a product is showing “out of stock” and a due date has not been shown, please contact us (using the notify me button provided on the product) and we may be able to advise you on available dates.

6. Is this product priced per item or per pack?

If the product is sold in a pack i.e. the description says “24pk Clothes Pegs”, then the product price shown is for the entire pack, and by ordering 12 you will receive 12 packs of 24 pegs. If the description does not mention a quantity within a pack then the price is for one individual item.

7. How do I know my order has been dispatched?

You should receive an email from the carrier or us when your order has been dispatched from our warehouse. Delivery terms and & conditions apply.

8. Is there a minimum order value?

No minimum order value.

9. What are your delivery charges?

To view your delivery charges, simply add your required product to your cart and click "Estimated Shipping & Taxes" in the cart page. We offer carriage paid delivery on all orders over £500 when they are shipped to an address within Mainland U.K and £1000 when delivered to Northern Ireland, Southern Ireland or the Scottish Highlands and Islands. Delivery terms & conditions apply. 

10. Payment options

Our payments are handled by WorldPay. We accept:

 . We do not accept American Express or cheques.

11. Site security

Our site is fully SSL secured. There is a padlock sign shown at the front of our website URL.

12. How to contact us?

You can contact us by visiting our Contact Us page, here you will find all of our contact details including, telephone number or by emailing us on sales@dinainternational.co.uk

13. Having problems using the site?

If you are having any issues using the site, please try refreshing your browser by clicking the refresh button on your toolbar at the top of the browser window. If you are still having difficulty please try closing your browser window then reopening it.

If the problem still persists please contact us on: 0116 251 0990 between 9am and 5pm, Monday to Friday.

14. Special offers and Discounts?

Once you have made an account with us, you can subscribe to our newsletter by clicking here. This will inform you of our offers and discounts. You can also email us for more information.

15. How do I collect goods that I have ordered?

You can collect the goods after our sales team has notified you via email or phone call. The address will be given to you after you have made a purchase. Our opening times are Monday to Friday, 9am to 5pm. Please bring your order summary as a proof of purchase (if the order confirmation is on your phone that is valid too!) or a form of ID of the person the payment was made by.

16. Can I take a look at your products before I purchase them?

Yes you can! You can visit our showroom here in Leicester. Alternatively, you can purchase samples here.

17. Who can purchase from the website?

To purchase our goods you must be over the age of 21. To see the full terms and conditions please click here.

18. Drop Shipping

Our products have minimum order box quantities. If you would like to purchase single pieces please click here. To become a drop shipper for Dina International you must be a registered business.

19. Large Quantity Orders

If you would like us to source/import a product for you, we can provide quotes on pallet/container quantities. We can source any type of product whether or not we are currently supplying the item! For more information, click here.

20. Orders Beyond The UK

We currently supply to customers around the world. If you want to export our goods, please get in touch here.

21. VAT Registration Number

424 467 745

22. Warehouse Base