Delivery/Collection Policy

DELIVERY POLICY

Dina International Ltd aims to deliver the goods within 24 Hours from the date of dispatch within Mainland UK (except for Islands, Scottish Highlands and Northern Ireland deliveries - see below for details); We will normally dispatch your order within 24 business hours on clearance of payment.

To be eligible for next working day delivery, orders must be placed before 12:00 noon. Orders placed after 12:00 noon will be dispatched the next working day.

To view your estimated shipping costs before you submit your order: add your desired quantity to your cart. Then select "Estimated Shipping and Taxes" in the cart page.

Shipping cost varies by region, please email us if you are ordering from outside the defined shipping zones below:

Area and Order ValueSub total (Excl. VAT) £0-500Sub total (Excl. VAT) £500+Sub total (Excl. VAT) £1000+
UK Mainland Britain (Zone 1)Dependant on weight and volume of cart
Free
 
Scottish Highlands (Zone 2*)Dependant on weight and volume of cartDependant on weight and volume of cart
Free
Northern Ireland and Islands (Zone 3*)Dependant on weight and volume of cartDependant on weight and volume of cart
Free

*For all international deliveries, please email us for exact time scales

Zone 2* Islands and Scottish Highlands means all addresses within the postcode areas beginning with AB31-56, PH17-44, PH49-50, IV, KW, PA20-88, ZE, KA27-28, HS and all addresses within Isle of Wight. An additional 48 hours should be allowed for deliveries in these areas from the date of dispatch.

Zone 3* Northern Ireland and Isle of Man and Isles of Scilly - Postcodes BT, IM, TR21-25. An additional 48 hours should be allowed for deliveries in these areas from the date of dispatch.

Next day delivery from £4.50 (excl VAT) for Mainland UK smaller parcels only. All other UK mainland deliveries are on 1-5 day service. For all deliveries to the Republic Ireland, please allow an additional 2-3 working days from the date of dispatch. During peak times please allow the delivery time scale within 5 to 6 working days from the date of order placed.

All goods are delivered between 9am to 5pm. If you require a specific time for delivery, please select "Timed Delivery" option at checkout. Timed deliveries are a 2 hour booking window between 9am to 5pm. If you do not see an option for timed deliveries please inform us. Timed deliveries will be subject to a additional delivery charge.

PLEASE NOTE: If nobody is available to collect the delivery, couriers may leave a card to inform you with information on various methods on how you can get your delivery.

For International and other European orders outside the UK are exempt from paying UK VAT, it is your responsibility to notify Dina International Ltd prior to payment that you are exempt from VAT. We must have a valid VAT number before invoicing and dispatch of goods. Delivery of goods must be to the registered VAT address. We are unable to refund VAT if we do not have this information verified before payment.

COLLECTION POLICY

Same day collection is valid for order placed before 12:00 noon only. You will not be able to collect your order until our sales team has notified you via email or phone call.

The warehouse address will be given to you after you have made a purchase. Our collection times are Monday to Friday, 9:30am to 4:30pm.

You must bring with you your order summary as a proof of purchase (if the order confirmation is on your phone this is also valid) or ID of the person the payment was made by.

RETURNS

In the event of claims for Faulty or Damaged merchandise; Please fill the Contact Us form on the website and one of our team member will get back to you within 2 working days. It remains the customers responsibility to arrange for return of the goods, and once assessed a decision will be made as to refunds. Goods will not be accepted back after 14 days of delivery.

Safe return of the goods and transport costs are the responsibility of the buyer.

A refund will be made within 5 working days of the goods being received back into stock. Not including carriage charges, providing the goods are in the same condition as when dispatched i.e. all packaging must be intact. 

Dina International Ltd will not be responsible for any further Shipping costs incurred by the seller,

We are unable to refund or credit items which in our opinion have been deliberately damaged.

All orders in the process of being invoiced out and packaged are double checked by at least 4 members of staff.

Invoice for your goods is always placed in your carton; if your invoice is missing you must notify us within 3 working days of receipt of your order.

In the event of wrongly picked item received by the customer then Dina International Ltd is responsible for the cost of shipping occurred to be reimbursed to customer following receive of goods.

If you wish to cancel your order before the dispatch please email us or contact our office with 24hrs of your order placed.

Returns Address 

Dina International Ltd
Prashanti House
Sussex Street
Leicester
LE5 3BF
United Kingdom

Telephone:
+44 (0)116 251 0990

Fax:
+44 (0)116 251 0991