In the event of claims for faulty or damaged merchandise; Please fill the Contact Us form on the website and one of our team members will get back to you within 2 working days. It remains the customer's responsibility to arrange for the return of the goods unless agreed with us in advance, and once assessed a decision will be made as to refunds. Goods will not be accepted back after 30 days of delivery and safe return of the goods and transport costs are the responsibility of the buyer. All our electrical fans have a 1 year returns policy for manufacturing defects. If a fault is found, please inform us immediately and we will work to rectify this as soon as possible.
If you wish to cancel your order before dispatch please email us or contact our office within 12hrs of your order placed. A refund will be made within 5 working days of the goods being received back into stock. Not including carriage or credit/debit card and PayPal charges, providing the goods are in the same condition as when dispatched i.e. all packaging must be intact. Dina International Ltd will not be responsible for any further shipping costs incurred by the seller. We are unable to refund or credit items which in our opinion have been deliberately damaged.
In the event of the wrongly picked item received by the customer then Dina International Ltd is responsible for the cost of shipping occurred to be reimbursed to the customer following receiving of goods. If your order is short delivered, we will either send the shortage or issue a refund/coupon. In both instances, you must contact us within 7 days of receiving the delivery.
All orders in the process of being invoiced out and packaged are double-checked by at least 4 members of staff. The invoice for your goods is always placed behind the parcel/pallet label. We will be able to provide digital copies upon request.
We only refund through bank transfer. We will require your bank details (account number, sort code and name on the account) to process your refund. We can also provide coupons.
Dina International Ltd
+44 (0)116 251 0990
If you wish to know further details on any of our policies, please contact us.