1. What if there is a problem with my delivery?
If you are dissatisfied for any reason with your order, please contact us using the contact us page and we will make every effort to resolve your problem as soon as possible.
2. How to purchase from the website?
Before you can purchase on the website, you must create an account here. Your account details will be then checked by our team. Once your account is approved, you can simply add your products to your basket and submit your order.
3. How long does it take for your account to be approved?
We will call you to approve your account the next working day. If you do not receive a call from us, please get in touch using the contact us page.
4. Can I order a specific colour/style?
Any products that come in a variety of colours/styles are usually packed mixed with other colours/styles per pack sale. For that reason, we are unable to offer the choice of a particular colour/style.
5. When will out of stock products be available again?
If a product is showing “out of stock” and a due date has not been shown, please contact us (using the "notify me" button) and we may be able to advise you on available dates.
6. Is this product priced per item or per pack?
If the product is sold in a pack i.e. the description says “24pk Clothes Pegs”, then the product price shown is for the entire pack, and by ordering 12 you will receive 12 packs of 24 pegs. If the description does not mention a quantity within a pack then the price is for one individual item.
7. How do I know my order has been dispatched?
You should receive an email from the courier or us when your order has been dispatched from our warehouse. Delivery terms and & conditions apply.
8. Is there a minimum order value?
We do not have a minimum order value, however, for orders below £100 (excluding VAT) a processing fee of £10 will be added. More information can be found here.
9. What are your delivery charges?
To view your delivery charges, simply add your required products to your basket and click "Estimated Delivery Cost" on the Shopping basket page. We offer free delivery on all orders over £600 (excl VAT) when they are shipped to an address within Mainland U.K and £1000 (excl VAT) when delivered to Northern Ireland, Southern Ireland. For deliveries to the Scottish Highlands and Islands please contact us. Delivery terms & conditions apply.
10. Payment options
Our payments are handled by Barclaycard and PayPal. We accept:
. We also now accept Bank Transfers for orders over £600 (excl VAT) but do not accept cheques.
If you wish to open a credit account with us, please fill in our contact form here.
11. Site security
Our site is fully SSL secured. There is a padlock sign shown at the front of our website URL. Your data is also encrypted and we do not store any payment information.
12. Contact us
You can get in touch with us by visiting our Contact us page, here you will find all of our contact details including, telephone number and address. You get also get in touch by emailing us at firstname.lastname@example.org
13. Having problems using the site?
If you are having any issues using the site, please try refreshing your browser by clicking the refresh button on your toolbar at the top of the browser window. If you are still having difficulty please try closing your browser window then reopening it.
If the problem still persists please contact us on: 0116 251 0990 between 9 am and 5 pm, Monday to Friday.
14. Special offers and Discounts?
When creating your account, you can subscribe to our newsletter by clicking the newsletter subscription checkbox. By ticking this box, you will be able to receive our monthly newsletters. We will then inform you of the discounts we are offering. If you are looking to make large quantity pallet orders, you can contact us to see if we can offer any additional discounts.
15. How do I collect the goods I have ordered?
Your goods will be ready for collection after our sales team has notified you via email or phone call. The address will be given to you after you have made a purchase. Our opening times are Monday to Friday, from 9 am to 5 pm. Please bring your order summary as proof of purchase (if the order confirmation is on your phone that is valid too!) or a form of ID of the person the payment was made by.
16. Can I take a look at your products before I purchase them?
Yes, you can! You can visit our Cash & Carry in Leicester. Click here for more information.
17. Who can purchase from the website?
To purchase our goods you must be over the age of 21. To see the full terms and conditions please click here.
18. Large Quantity Orders
If you would like us to source/import a product for you, we can provide quotes on pallet/container quantities. We can source any type of product, whether or not, the item is visible in our catalogue! Contact us on 0116 2510990 or click here for more information.
19. International Orders Beyond The UK
We currently supply to customers around the world. Please register for an account and we will be in touch shortly. If you require more information about importing our goods, please get in touch here.
20. Company & VAT Registration Number
Our company number is 10899150 and our VAT number is GB 424 467 745.
21. I have placed an order online, where can I find my invoice?
Your invoice is always packed behind the parcel/pallet label. If you cannot find your invoice, please email us at email@example.com
22. Warehouse Base